Oh no! We're sorry to hear you're having issues with your Carbon Capsule.
- Confirm that you removed the protective sticker
- Next, confirm that your Carbon Capsule is empty. If you have pressed your Aer1 device roughly 15 times, it is most likely empty. To test if your capsule is empty when you press the button nothing will come out. You can also push on the capsule valve with a pen. If it presses down easily and nothing comes out, it's empty.
- Ensure the end cap is tightened completely on the device.
If you have any other questions or concerns, please reach out to the team via our live chat or at hello@aerflo.co and we would be happy to help!