Pack it, seal it, send it! All Exchange Boxes come with a prepaid USPS return label, making it easy to send your used capsules back to our fulfillment center.
Gifted Exchange Box Returns:
If you received your Aer1 System as a gift and need help with your Capsule Exchanges, just visit our Gifting section for all the details!
Your first return:
For your first return, you’ll be sending back a 9-Pack of Refillable Capsules. After that, each Exchange Box you receive will include a 12-Pack of Refillable Capsules. Whether you’re on your first or fourth return, the process is the same!
Capsule Exchanges:
- PACK IT — Gather your used capsules and pack them into the Exchange Box.
- PEEL IT — Remove the backing from the adhesive strip.
- SEAL IT — Close up your Exchange Box securely.
- SEND IT — Drop the Exchange Box in your mailbox.
Simply hand over your sealed Exchange Box with the empty capsules to USPS, or leave it in your mailbox for pickup. Once USPS scans your Exchange Box, your next shipment will be on its way!
Note: For pickup, USPS may ask you to schedule a FREE pickup during your mail delivery time, available Monday through Friday.