Pack it, seal it, send it! All Refill Packs come with a prepaid USPS return label, making it easy to send your used capsules back to our fulfillment center.
Gifted Refill Pack Returns:
If you received your Aer1 System as a gift and need help with your Capsule Exchanges, just visit our Gifting section for all the details!
Your first return:
For your first return, you’ll be sending back a 9-Pack of Carbon Capsules. After that, each Refill Pack you receive will include a 12-Pack of Carbon Capsules. Whether you’re on your first or fourth return, the process is the same!
Capsule Exchanges:
- PACK IT — Gather your used capsules and pack them into the Refill Pack.
- PEEL IT — Remove the backing from the adhesive strip.
- SEAL IT — Close up your Refill Pack securely.
- SEND IT — Drop the Refill Pack in your mailbox.
Simply hand over your sealed Refill Pack with the empty capsules to USPS, or leave it in your mailbox for pickup. Once USPS scans your Refill Pack, your next shipment will be on its way!
Note: For pickup, USPS may ask you to schedule a FREE pickup during your mail delivery time, available Monday through Friday.